Service Rules

#1 Clients

1.1 By providing your e-mail, you automatically authorize us to send you messages directly related to FastFame.

1.2 It is prohibited to begin using the Service without first familiarizing yourself with its rules. If you have started using the Service, it is assumed by default that you have accepted the rules and the User Agreement.

1.3 The Service shall not be liable for the loss or theft of your login and password. You undertake to ensure the safekeeping of your login and password yourself.

1.4 The Service has the right to restrict remote servicing in the event of a violation of these rules or of the User Agreement. If the Client violates these rules, the Client's account is blocked without warning and without explanation.

1.5 The Client bears responsibility for the advertising materials and links posted. Any damages, including material damages, related to an incorrectly placed order or to the use of erroneous or non-working links shall not be reimbursed.

#2 Orders

2.1 The Advertised Resource must comply with the legislation of the Russian Federation, in particular with the advertising legislation of the Russian Federation.

In addition to the categories of activity prohibited by law, it is also prohibited to advertise resources of the following nature:

2.1.1 Inflated, unsubstantiated promises: "I will help you earn a million in a month", "Register on the website and receive a payout of 1,000 rubles", "I will teach you how to earn 100K+ a month from investments", "Buy this pill and lose 5 kg in a week", and the like.

2.1.2 Unfinished publications aimed at redirecting the user to the website of a promoted service/product: "In one day I managed to earn 500K, all thanks to... READ MORE (link to another website)", "A new remedy for smoking! The craving for nicotine disappears, all you have to do is… (link to another website)", and the like.

2.1.3 Shock content, pornography, and themes involving child sexuality.

2.1.4 Coverage of military topics with insults and the publication of wounded persons/corpses.

2.1.5 Casinos, gambling, financial pyramids, sports betting, esports betting, sports forecasts, investments, freelancing courses, money-making courses, online games involving betting formats. Exception — poker.

2.1.6 Dubious ways of earning money.

2.1.7 Loans, lending, mortgages. Exception — large, reputable resources.

2.1.8 Intimate goods of dubious effect: products for penis/breast enlargement, pills for arousing a sexual partner, pills for prolonging orgasm, and the like. Exceptions — classic intimate goods from sex shops.

2.1.9 Websites that copy the interface of other well-known resources: copies of bank websites, social networks, government services, and other well-known resources.

2.1.10 Alcohol and tobacco. Exception — electronic cigarettes that are not sold remotely.

2.1.11 Narcotic substances.

2.1.12 Malicious websites containing viruses and SMS fraud.

2.1.13 Services of prostitutes, webcam services, escort services, the search for sexual partners. Other intimate services.

2.1.14 Engagement-boosting services for social networks and websites, as well as mutual PR.

2.1.15 Hacking services: hacking of websites, social networks, email accounts, and the like.

2.1.16 Websites offering spam mailing and inviting services.

2.1.17 Medical services for the artificial termination of pregnancy.

2.1.18 Anabolic steroids and other preparations affecting muscle growth whose action is analogous to that of steroids.

2.1.19 Materials inciting unlawful actions and actions that call for violence and cruelty. Insults.

2.1.20 Resources that do not have a defined topic.

2.2 Orders that do not comply with the Service Rules will be blocked, and the Client's access to the personal account may be restricted. The unspent balance of funds on the internal balance is refunded upon the Client's request in the manner provided for in Section 6 of these rules.

2.3 Placement of an order may be refused if the Advertised Resource does not comply with the general advertising policy or with the views and convictions of the administration/performers.

2.4 The Service has the right to refuse to place orders for competing services and websites, or for websites with a similar or analogous field of activity.

2.5 No guarantee is provided against any protective measures taken by social networks against engagement boosting, with the exception of the restoration warranty for services whose description states that a warranty is provided (Section 7 of these rules).

2.6 The services are provided in accordance with the current rules and the User Agreement. FastFame provides the service "as is" and does not provide any guarantees other than those stated in the description of the service.

#3 Technical Order Restrictions

3.1.1 The simultaneous creation of multiple orders with identical service parameters and link is prohibited. Only one order may be placed per Advertised Resource. The next order may be placed only after the previous one has received the status "Completed" or "Partially Completed".

3.1.2 It is prohibited to create orders for resources that have privacy restrictions. The Advertised Resource must be accessible to all users.

3.1.3 It is prohibited to create orders for resources that do not have a main profile photo (avatar) set.

3.1.4 It is prohibited to create orders for pages that have fewer than five publications.

3.1.5 It is prohibited to create orders that exceed the limit for a service. The limits for each service are specified on the order page.

3.1.6 It is prohibited to substitute the contents of the Advertised Resource during the execution of an order (for example: it is prohibited to change the username of a page on a social network).

3.2 If the Client fails to comply with section 3 of the Service Rules, the Service shall be released from all warranty obligations.

3.3 If, as a consequence of the Client's failure to comply with section 3 of the Service Rules, an order has been executed incorrectly and/or has not been executed, the responsibility lies with the Client.

#4 Fact of Provision of Services

4.1 The fact that Services have been provided under the Public Offer is confirmed by the status of the Service's orders in the Client's Personal Account on the Order Management page.

4.2 The fact of a completed order is reflected in its status: "Completed" or "Partially Completed" on the Orders page in the Client's Personal Account.

4.3 During the execution of an order, the use of any third-party services or methods of attracting activity to the Advertised Resource is prohibited, since most services, when counting the number of completions, rely on the internal statistics of the group/video/page/channel/post/poll.

4.4 If your account in the Service has been blocked for a violation of any clause of the Service Rules while you have an order in progress, you are not entitled to demand that this service be transferred to any other account.

4.5 The completion times (speed) of an order stated in the description of a service are approximate and depend on the volume of the order, the number of simultaneously active orders in the system, and the specifics of the social network. In the event of a significant delay in the completion of an order, the Client has the right to contact the support team, as well as to cancel the uncompleted part of the order and receive a refund of its cost in the manner provided for in Section 6 of these rules.

4.6 Statuses and additional information about orders may be updated with a delay; the actual figures can be tracked on the Advertised Resource.

4.7 We guarantee the fulfillment of obligations to execute an order, but we do not guarantee that, when boosting subscribers, they will interact with you and/or meet any other expectations.

4.8 Only one order may be placed per Advertised Resource. The next order may be placed only after the previous one has been completed. It is prohibited to simultaneously create multiple orders for a single Advertised Resource.

4.9 The Advertised Resource must be open and accessible to all users. If the Advertised Resource has incorrect privacy settings, the order may be cancelled.

#5 Dispute Resolution

5.0 The Client cannot independently cancel an order via the website interface if the order has already been launched and/or has begun to be executed. Cancellation of the uncompleted part of an order is carried out through the support team in accordance with clause 4.5 and Section 6 of these rules.

5.1 The Service has the right to change the prices and conditions of services, as well as to completely hide services from the catalog. The Client must monitor the current conditions of a service on the FastFame website.

5.2 Disputes and complaints are reviewed by the Service’s support team. A complaint is submitted via the support chat on the website or by e-mail at [email protected] and is reviewed within 10 (ten) business days from the moment it is received. When reviewing a complaint, the Service may take into account any violations by the Client of these rules, the User Agreement, or the Public Offer.

5.3 The parties will strive to settle disputes through negotiations. If a dispute cannot be settled through the complaint procedure, it shall be resolved in the manner established by the current legislation of the Russian Federation.

5.4 Repeatedly creating support requests that duplicate queries regarding requests that have already been processed and closed may lead to restrictions on the processing of subsequent requests.

#6 Other Conditions

6.1 In order to fulfill its obligations, the Service has the right to engage third parties.

6.2 The Client hereby gives informed consent in accordance with Federal Law No. 152-FZ of July 27, 2006 "On Personal Data" to the storage, processing, and transfer, including transfer to a third party, of data concerning their orders.

6.3 The use of the Client's personal data and other information, including data provided upon registration on the Site, under these rules is carried out exclusively for the purpose of the Service's fulfillment of its obligations.

6.4 The Client hereby gives consent to receive from the Service various service and informational messages by post, by telephone (including mobile) communication, by email, and by other forms and channels for sending/receiving information.

6.5 The Service shall be released from all warranty obligations if the Client used, before or after contacting the Service for promotion, third-party services, websites, or other services in the same field of activity.

6.6 The Service shall be released from all warranty obligations if the Client used, before or after placing an order for promotion, third-party services, websites, or other performers in the same field of activity.

6.7 In the event that an order is cancelled, the funds are automatically returned to the Client's internal balance.

6.8 The Client may use the internal balance to pay for orders.

6.9 A refund of funds from the internal balance to the payment instrument is made within the limits of the unused balance and may not exceed the amount of the payment for which the refund is requested. If the payment system does not support partial refunds for a payment, the refund can only be issued for the full amount of the payment; in this case, the Service may offer the Client to top up the internal balance by the missing amount, after which the payment is refunded in full.

6.10 A refund request shall be submitted by the Client to the Service’s support team by e-mail at [email protected] or via the support chat on the website. The request must include: the account e-mail, the date and amount of the payment, the payment method, and the reason for the refund. For orders that have not been completed (have not received the status «Completed» or «Partially completed»), the Client may at any time cancel the uncompleted part of the order: the order is stopped, and the funds for the uncompleted part are credited to the internal balance of the Client’s account. A refund of these funds to the payment instrument is available within 30 (thirty) calendar days from the date of payment. If the order is stopped after this period has expired, a request for a refund of these funds to the payment instrument may be submitted within 24 hours from the moment the order is stopped. In all other cases, including refunds of unused funds from the internal balance, a refund request shall be submitted within 30 (thirty) calendar days from the date of payment. A request is deemed submitted from the moment it is received by the Service.

6.11 A refund request is reviewed no later than 10 (ten) business days from the moment it is received. The Service notifies the Client of the outcome via the same communication channel through which the request was submitted. The Service may refuse to satisfy a request if it is submitted in violation of the time limits provided for in these rules, or if there are no grounds for a refund; the Client is notified of the refusal with an indication of the reason.

6.12 If the request is approved, the Service issues the refund within 10 (ten) calendar days from the moment of approval. The time it takes for the funds to actually be credited depends on the issuing bank and the payment system and may range from 3 to 30 calendar days; the Service has no control over this period.

6.13 Refunds are made using the same payment method (to the same bank card, account, or e-wallet) from which the payment was made, unless otherwise required by the legislation of the Russian Federation. Refunds using a different payment method or to third parties are not made.

#7 Restoration Warranty

7.1 For services whose description states that a warranty is provided, the Service offers a restoration warranty: if, during the warranty period, the social network removes activity acquired through the order (followers, likes, views, etc.), the Service restores the removed activity free of charge, up to the ordered volume. Restoration may be performed repeatedly during the warranty period.

7.2 The warranty period is specified in the description of the service and runs from the moment the order is placed. If the description of a service states that a warranty is provided without specifying a period, the warranty period is 30 (thirty) calendar days.

7.3 A restoration request is submitted within the warranty period to the Service’s support team: by e-mail at [email protected], via the support chat on the website, or via the support Telegram bot. The request is reviewed within 24 hours of receipt. Restoration is normally carried out within 5 (five) business days from the moment the request is confirmed; in the case of a large restoration volume or technical limitations of the social network, this period may be extended, but by no more than up to 15 (fifteen) business days.

7.4 When each order is placed, the Service records the quantity of activity on the Advertised Resource. The reference value is calculated as the sum of the recorded quantity and the ordered volume. Removals are determined as the difference between the reference value and the actual quantity of activity on the resource.

7.5 The warranty does not apply if: (a) the actual quantity of activity on the resource is less than the quantity recorded at the moment the order was placed; (b) the actual quantity of activity is not less than the reference value (there are no removals within the order); (c) the removed activity was acquired through earlier orders whose warranty period has expired; (d) the link (address) of the Advertised Resource has been changed or its content has been substituted; (e) the Advertised Resource has been deleted, blocked, or switched to private mode; (f) the technical restrictions of Section 3 of these rules have been violated, or third-party promotion services have been used for the resource (clauses 6.5–6.6).

7.6 To verify removals, the Service may request from the Client screenshots or a screen recording of the Advertised Resource’s statistics (for any services), and, for orders involving private or invite links in Telegram, may also request that the Service’s account or bot be added as an administrator of the resource. The review period is suspended until the requested data is provided.

7.7 The warranty provides for the restoration of activity. However, the Service may, at its own discretion — in particular, if restoration is technically impossible or if removals systematically recur after repeated restorations — instead of restoration, credit the Client’s internal balance with the cost of the removed and unrestored activity, calculated in proportion to its share of the ordered volume. From the moment such a refund is credited, the warranty obligations under the order are deemed fulfilled with respect to the part covered by the refund; the warranty remains in effect for the remainder of the order until the end of the warranty period.